Engraving Policy


How are fragrances engraved?

Thierry Mugler Parfums is offering a unique service to personalize your favorite fragrances and keep them forever! Engraving is done with a machine. We do not offer color engraving. All engravings are frosted only. 

 

What can I engrave on my fragrance?

Your bottle of fragrance will be engraved in Univers. You can choose to use both uppercase and lowercase letters as well as numbers and punctuations. You can also engrave one or several pictograms among the choices offered. Unfortunately, we cannot engrave any personal pictogram. 

The number of characters that you can engrave depends on the fragrance that you want to personalize. It varies between 13 and 45 characters. 

The number of characters associated with each pictogram is 2 characters. 

The engraving will be located approximately as shown on the image on the product page. The color (white or black) on image from product page is used for preview only. The image from the product page showing engraving is non-contractual.

 

How long does it take to engrave a fragrance?

Under non-peak volumes, please allow 1 extra day for processing.

Under peak volumes, please allow up to 2 extra days for processing.

 

How much is engraving?

Engraving a bottle is complimentary with any Thierry Mugler engravable bottle. Engraved bottles cannot be returned, exchanged or refunded.

 

What is engraving return, refund, exchange policy?

Please be careful and check your message (spelling and icons) before adding the product to your cart and processing payment. Engraved bottles cannot be returned, exchanged or refunded.

 

How do I know which fragrances can be engraved? 

Please click on this link for the list of bottles that may be engraved. The engraving is available only for bottles purchased on www.mugler.com. Fragrances can be engraved only at the time of purchase at www.mugler.com. Unfortunately, we cannot engrave a bottle that was previously purchased, even if it was purchased from our website.

For additional assistance with engraving, please call our customer service at 1-877-843-7968 or email us at customerservice@muglerstoreusa.com.

 

 

 

 

 

 

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